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Administrative and Reception Employee Training

Administrative and Reception Employee Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips admin and reception staff with essential skills to handle visitors, phone calls, and deliveries effectively. You will master greeting protocols, call management and de-escalation techniques, visitor logging and badging, package handling procedures, and efficient documentation processes. Enhance your opening routines, safeguard privacy, manage high-pressure scenarios calmly, and uphold performance standards for reliable front desk service.

Elevify advantages

Develop skills

  • Front desk preparation: set up, organise, and ready the reception area professionally.
  • Visitor and package handling: record, check, issue badges, and direct deliveries accurately.
  • Telephone skills and routing: handle calls, transfers, queues, and scripts smoothly.
  • Face-to-face interactions: welcome guests, calm tensions, and secure privacy assuredly.
  • Pressure management: remain composed, prioritise duties, and boost key performance indicators quickly.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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