Administrative and Reception Agent Training
This course equips you with essential front desk skills including professional phone handling, email etiquette, visitor management, and complaint resolution. It develops strong organization, clear communication, and customer service abilities for reliable secretariat support in busy environments, ensuring confident and efficient performance daily.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills for front desk excellence through Administrative and Reception Agent Training. Master phone etiquette, message taking, polite scripts for calls, emails, and visits. Build customer service prowess, conflict de-escalation techniques, time management, and precise recordkeeping to provide professional, organized support consistently.
Elevify advantages
Develop skills
- Professional call handling: capture full messages and route calls flawlessly.
- Front desk mastery: greet, triage, and prioritize visitors and calls fast.
- Administrative organization: keep logs, schedules, and follow-ups perfectly updated.
- Polished communication: deliver clear, courteous phone and email responses.
- Complaint resolution: de-escalate conflicts and document incidents efficiently.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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