Back Office Operations Course
This course equips you with essential skills to excel in back office operations for sales processes. Streamline order handling, minimise mistakes, enhance CRM data integrity, and improve delivery timeliness. Discover hands-on tools, standard operating procedures, and key metrics to manage high volumes of orders effectively, delivering a superior customer experience while maintaining compliance and efficiency across operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain expertise in efficient back office operations for managing office equipment orders through this practical course. Master order management basics, inventory principles, and CRM data accuracy, while implementing automation, templates, and standard procedures to minimise errors and delays. Develop abilities in performance metrics, task prioritisation, clear communication, and risk management to process more orders precisely, update customers promptly, and ensure seamless, compliant order fulfilment.
Elevify advantages
Develop skills
- Master order management: process intricate B2B orders swiftly and precisely.
- Excel in CRM and ERP data handling: input, integrate, and verify sales orders flawlessly.
- Implement basic automation: leverage checklists, macros, and workflows to reduce administrative tasks.
- Drive performance with KPIs: monitor cycle times, fulfilment rates, and error levels in sales operations.
- Optimise customer service: handle delays, returns, and service agreements without impacting sales.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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