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Flower Shop Reception and Customer Service Course

Flower Shop Reception and Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential skills for flower shop reception duties, including managing customer inquiries, processing orders accurately, and handling peak periods confidently. You will cover pricing fundamentals, product types, upselling techniques, delivery coordination, and policies on payments, refunds, and complaints. Utilise provided scripts, templates, and checklists to enhance communication, minimise mistakes, and foster customer loyalty.

Elevify advantages

Develop skills

  • Florist product pricing: quickly provide clear budget options and effective upsells.
  • Delivery scheduling: efficiently handle urgent orders, routes, and customer notifications.
  • Retail policies expertise: confidently explain refunds, payments, and privacy rules.
  • Professional customer interaction: manage calls, complaints, and sales with empathy.
  • Order precision methods: apply checklists, scripts, and records to avoid mistakes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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