Flower Shop Reception and Customer Service Course
Gain expertise in flower shop reception and customer service: confidently manage phone calls, orders, pricing, deliveries, payments, and complaints. Employ practical scripts, checklists, and tools to increase sales, cut down errors, and ensure customer satisfaction in a bustling retail environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for flower shop reception duties, including managing customer inquiries, processing orders accurately, and handling peak periods confidently. You will cover pricing fundamentals, product types, upselling techniques, delivery coordination, and policies on payments, refunds, and complaints. Utilise provided scripts, templates, and checklists to enhance communication, minimise mistakes, and foster customer loyalty.
Elevify advantages
Develop skills
- Florist product pricing: quickly provide clear budget options and effective upsells.
- Delivery scheduling: efficiently handle urgent orders, routes, and customer notifications.
- Retail policies expertise: confidently explain refunds, payments, and privacy rules.
- Professional customer interaction: manage calls, complaints, and sales with empathy.
- Order precision methods: apply checklists, scripts, and records to avoid mistakes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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