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Building Concierge Training

Building Concierge Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Building Concierge Training provides practical tools for delivering top-quality resident services. You will learn effective communication methods, service standards, response protocols, and procedures for front desk duties, package handling, amenities access, move-ins, and emergency responses. Engage in real-world practice scenarios, scripts, and a competency development plan to enhance resident satisfaction, minimise complaints, and ensure smooth professional operations.

Elevify advantages

Develop skills

  • Develop resident communication strategies: create clear emails, alerts, and notices quickly.
  • Master luxury resident profiling: analyse building demographics and link to service KPIs swiftly.
  • Optimise front desk operations: manage reception, packages, and visitors using professional SOPs.
  • Apply service recovery scripts: resolve complaints, delays, and noise issues confidently.
  • Implement concierge QA toolkit: use checklists, audits, and training to elevate service standards.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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