Building Concierge Training
Master concierge skills for luxury buildings through this comprehensive training. Gain expertise in resident communication strategies, high service standards, problem-solving scripts, and performance metrics to increase satisfaction levels, safeguard property value, and optimise real estate management operations effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Building Concierge Training provides practical tools for delivering top-quality resident services. You will learn effective communication methods, service standards, response protocols, and procedures for front desk duties, package handling, amenities access, move-ins, and emergency responses. Engage in real-world practice scenarios, scripts, and a competency development plan to enhance resident satisfaction, minimise complaints, and ensure smooth professional operations.
Elevify advantages
Develop skills
- Develop resident communication strategies: create clear emails, alerts, and notices quickly.
- Master luxury resident profiling: analyse building demographics and link to service KPIs swiftly.
- Optimise front desk operations: manage reception, packages, and visitors using professional SOPs.
- Apply service recovery scripts: resolve complaints, delays, and noise issues confidently.
- Implement concierge QA toolkit: use checklists, audits, and training to elevate service standards.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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