Quality Referent Training
Gain expertise in Quality Referent skills to elevate operational performance. Master defining precise quality standards, developing scoring models, coaching agents via action plans, and transforming QA findings into process enhancements that improve CSAT, compliance levels, and team productivity across the board.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training provides a practical framework to assess and enhance email and chat quality efficiently. Participants will learn to establish specific standards for accuracy, tone, structure, compliance, and SLA compliance, create effective sampling and scoring systems, provide targeted coaching with action plans, and leverage quality data to refine processes, KPIs, and deliver consistent customer service.
Elevify advantages
Develop skills
- Design quality rubrics: create clear, weighted scoring systems trusted by teams.
- Implement targeted sampling: choose key cases to quickly identify quality issues.
- Deliver coaching and feedback: conduct effective sessions with trackable action plans.
- Foster cross-team collaboration: use quality data to align operations, product, and training efforts.
- Drive continuous improvement: apply QA insights to update knowledge bases, processes, and SLAs.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
FAQ
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course