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After-Sales Training

After-Sales Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential tools to manage returns and complaints efficiently, accurately, and confidently. You will master clear policies, detailed workflows, escalation procedures, and internal system usage. Develop superior communication and de-escalation abilities via role-plays, quizzes, and hands-on practice, while monitoring vital metrics to enhance response times, first-contact resolutions, and overall customer satisfaction levels.

Elevify advantages

Develop skills

  • Mastery of returns processes: handle full intake, validation, and resolution cycles.
  • Effective de-escalation strategies: soothe upset customers swiftly using tested scripts and tone control.
  • Confident policy and SLA application: navigate rules, exceptions, and approvals seamlessly.
  • Quality assurance and coaching proficiency: conduct samplings, peer evaluations, and improvement feedback.
  • Performance optimisation via metrics: monitor FCR, CSAT, and handling times for better results.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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