supervision training
Supervision Training Essentials delivers managers essential tools to define precise goals, coach effectively, interpret team metrics, curb burnout, and lead impactful one-on-ones. This empowers you to elevate team performance, foster accountability, and enhance customer satisfaction through practical, results-driven methods.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips supervisors with hands-on strategies to establish clear performance objectives, craft SMART KPIs, and convert business goals into trackable outcomes. Gain skills in confident coaching, providing constructive feedback, avoiding team burnout, and conducting productive one-on-one sessions. Additionally, learn straightforward techniques for assessing team performance, monitoring weekly progress, reporting to executives, and making swift adjustments for sustained enhancements.
Elevify advantages
Develop skills
- Coaching and feedback skills: conduct impactful performance discussions within weeks.
- KPI and goal setting: transform business needs into precise, measurable objectives.
- Metrics analysis proficiency: interpret AHT, CSAT, NPS, and QA data to identify issues swiftly.
- Root-cause analysis: apply 5 Whys and fishbone diagrams to resolve persistent support challenges.
- Supervision routines: create efficient monthly check-ins, standups, and follow-up processes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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