process communication management training
Master Process Communication Management (PCM) to effectively lead diverse personalities, quickly defuse conflicts, and conduct smoother meetings. This course equips you with practical scripts, templates, and tools designed to enhance trust, accountability, and consistent delivery throughout your team. You'll gain insights into six PCM personality types, learn to adapt communication channels, and apply strategies for task assignment, feedback, and crisis management to foster collaboration and reduce stress.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Process Communication Management Training provides practical tools to understand six PCM personality types, adapt your communication style, and select appropriate channels for interactions. Participants will learn to plan work effectively, assign tasks, conduct productive meetings, and resolve conflicts while minimising stress, sarcasm, and emotional shutdowns. The course includes ready-to-use templates, scripts, and a personalised action plan to enhance collaboration and achieve reliable results swiftly.
Elevify advantages
Develop skills
- Adaptive PCM communication: switch channels fast to de-escalate and align.
- Personality-based leadership: tailor tasks, feedback, and deadlines by PCM type.
- Conflict resolution with PCM: defuse clashes and restore team psychological safety.
- PCM diagnostics in meetings: read cues, map types, and adjust your message.
- Ready-to-use PCM scripts: plug-and-play agendas, 1:1s, and crisis responses.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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