Practical Service Quality Management Course
Master practical service quality management by designing smart surveys, tracking KPIs like CSAT, NPS, and CES, analysing trends and customer feedback, and implementing targeted actions to boost satisfaction, loyalty, and performance in service operations across all channels.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches designing robust satisfaction metrics, building effective surveys, and converting feedback into improvements. Set CSAT, NPS, CES goals, analyse multi-channel data, link actions to KPIs, and use tools for root-cause analysis, change management, and continuous enhancement to lift service performance and customer loyalty.
Elevify advantages
Develop skills
- Design service KPIs: set sharp CSAT, NPS, CES targets that drive ROI.
- Build lean customer surveys: craft, test, and deploy short, bias-free forms fast.
- Map service journeys: spot pain points and quick wins across all touchpoints.
- Analyze CX data: turn trends, dashboards, and text feedback into clear actions.
- Run improvement pilots: link actions to KPIs and scale what works quickly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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