MCO course
The MCO Course delivers managers essential tools to elevate retail sales, optimise operations, and reduce complaints through targeted KPIs, structured action plans, uniform service protocols, and team management systems that ensure steady, quantifiable improvements each week. Participants gain confidence in driving store success with practical, results-focused techniques tailored for fashion retail environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This MCO Course equips you with hands-on strategies to rapidly enhance store performance. You will create 8-12 week action plans, establish key performance indicators, conduct straightforward A/B tests to drive sales growth, uphold customer service benchmarks, minimise complaints, optimise staff scheduling, and leverage dashboards, escalation guides, and mid-range fashion sales methods for consistent weekly gains.
Elevify advantages
Develop skills
- Mastery of retail KPIs: swiftly monitor, analyse, and respond to essential fashion store metrics.
- Effective action planning: develop 8-12 week plans assigning clear responsibilities, timelines, and measurable KPIs.
- Sales enhancement techniques: implement merchandising, promotions, and proven scripts to boost store conversions.
- Superior customer service: streamline queues, enforce consistent standards, and swiftly address complaints.
- Optimised team management: schedule staff based on traffic patterns and guide them with straightforward daily routines.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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