customer success manager training
Customer Success Manager Training delivers hands-on tools for managers to cut churn rates, create effective 90-day success plans, conduct strategic meetings, monitor key health metrics, and handle renewal risks. This drives stronger retention, account expansion, and enduring customer value in competitive markets.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips Customer Success Managers with practical strategies to boost retention, growth, and loyalty in key accounts. You will master crafting targeted outreach, running impactful meetings, creating compelling renewal messages, spotting account risks, evaluating health indicators, identifying stakeholders, setting clear KPIs, and developing a structured 90-day plan that coordinates communication, usage, and support for real business results.
Elevify advantages
Develop skills
- Strategic customer messaging: craft short, results-focused emails that prompt quick responses.
- Executive-ready success metrics: quickly set up CSAT, NPS, churn, and adoption KPIs.
- Risk playbooks: identify early churn warnings and launch targeted recovery steps.
- 90-day retention planning: develop precise timelines, assign owners, and coordinate team efforts.
- Stakeholder mapping: assess revenue impact, usage patterns, and roles to safeguard vital accounts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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