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customer success manager training

customer success manager training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips Customer Success Managers with practical strategies to boost retention, growth, and loyalty in key accounts. You will master crafting targeted outreach, running impactful meetings, creating compelling renewal messages, spotting account risks, evaluating health indicators, identifying stakeholders, setting clear KPIs, and developing a structured 90-day plan that coordinates communication, usage, and support for real business results.

Elevify advantages

Develop skills

  • Strategic customer messaging: craft short, results-focused emails that prompt quick responses.
  • Executive-ready success metrics: quickly set up CSAT, NPS, churn, and adoption KPIs.
  • Risk playbooks: identify early churn warnings and launch targeted recovery steps.
  • 90-day retention planning: develop precise timelines, assign owners, and coordinate team efforts.
  • Stakeholder mapping: assess revenue impact, usage patterns, and roles to safeguard vital accounts.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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