course on business project
This course equips management professionals with skills to master Click & Collect initiatives. Explore omnichannel strategies, technology integration, store operations, performance KPIs, and risk management to successfully design, launch, and optimise high-impact retail fulfilment projects. Learn to build robust plans, align systems, prepare teams, and measure results for business success.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical course teaches you to design and launch effective Click & Collect projects end-to-end. Gain knowledge on fulfillment models, customer journeys, KPIs, financial impacts, IT architecture, OMS, and testing. Develop strong project plans, manage risks and costs, ready stores for operations, and craft marketing and communication strategies for successful rollouts.
Elevify advantages
Develop skills
- Omnichannel strategy: design Click & Collect journeys that boost retail sales.
- Tech integration: align OMS, POS, and e-commerce for seamless order flows.
- Store operations: set up layouts, staffing, and processes for fast pickups.
- Project leadership: plan and govern cross-functional retail initiatives.
- Performance analytics: track KPIs, risks, and ROI for fulfillment projects.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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