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assistant manager training

assistant manager training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with practical strategies to create a focused 4-week in-shift training and coaching plan that enhances support quality and efficiency. You will learn to develop targeted workshops, microlearning modules, QA sessions, and team huddles, monitor KPIs using dashboards, conduct effective feedback discussions, and lead clear communication initiatives to drive performance improvements and boost customer satisfaction.

Elevify advantages

Develop skills

  • Design effective in-shift training plans by creating structured 4-week coaching and microlearning programs.
  • Lead quality assurance and feedback sessions using KPIs, data sampling, and targeted coaching discussions to improve standards.
  • Analyze support operations to identify root causes from data, customer satisfaction metrics, and escalation patterns.
  • Strengthen team support skills through refined tooling, documentation practices, and clear escalation protocols.
  • Drive team change initiatives by conducting huddles, updating standard operating procedures, and implementing recognition strategies.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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