Back-Office Training
Gain expertise in back-office training for support teams. Master the creation of onboarding programmes, ticket-handling checklists, practical training sessions, and feedback mechanisms that elevate customer satisfaction scores, minimise mistakes, and equip managers with straightforward, repeatable processes that can expand reliably.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This back-office training programme offers a straightforward, hands-on approach to setting up and delivering effective support operations training. You will learn to develop 30-minute training sessions, produce reusable templates, and standardise ticket management using checklists. Track key performance indicators, apply audits and feedback to improve training materials, and create a targeted one-week onboarding schedule that enhances quality, uniformity, and client satisfaction.
Elevify advantages
Develop skills
- Design effective training sessions: develop concise 30-minute modules that are memorable.
- Produce back-office templates: checklists, forms, and quick-reference snippets for efficient tasks.
- Develop onboarding schedules: create one-week plans, assignments, and role transitions.
- Track support performance: apply KPIs, service levels, and reviews to enhance results.
- Implement feedback cycles: gather insights, update resources, and optimise procedures.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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