Process Communication Model (PCM) Course
Gain mastery in the Process Communication Model (PCM) to enhance recruitment decisions and speed up conflict management. Develop abilities to analyse personality types, detect stress indicators, and customise communication strategies for fostering robust teams and superior HR outcomes. This training delivers essential tools for better interpersonal dynamics in professional environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Process Communication Model (PCM) Training equips you with hands-on methods to identify six personality types, their key needs, and stress behaviours, enabling swift behavioural analysis and tailored communication responses. Gain skills in profiling with PCM, crafting effective interviews, evaluating job suitability, and managing disputes using practical guides, moral evaluations, and actionable plans for instant use.
Elevify advantages
Develop skills
- Identify PCM personality types by recognising needs, communication channels, and stress signals swiftly.
- Conduct interviews using PCM to uncover role compatibility, stress tendencies, and alignment promptly.
- Analyse and address conflicts with PCM techniques to reduce tension and restore teamwork.
- Create hiring resources informed by PCM, including scoring guides, protocols, and monitoring forms.
- Manage critical discussions by adjusting communication in real-time to match individual PCM profiles.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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