Interviewing & Candidate Selection Course
Gain expertise in structured interviewing and candidate selection tailored for junior customer support positions. Develop competency frameworks, apply reliable scoring methods, minimise bias, and select top talent to improve customer satisfaction scores, average handling times, and first-contact resolution rates across your support team.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches how to define ideal junior customer support specialist profiles, align competencies with KPIs, and create structured interviews using question banks and scoring rubrics. Learners practice candidate evaluations via simulations, then use interview insights to develop targeted onboarding plans, growth strategies, and ongoing improvements that enhance performance, retention rates, and customer satisfaction levels.
Elevify advantages
Develop skills
- Competency-based recruitment: quickly define, align, and rank essential role competencies.
- Structured interview creation: design STAR-format question sets to forecast job success.
- Scoring frameworks: build 1-5 rating scales and matrices for unbiased, equitable hiring choices.
- Candidate assessment: compile responses into precise, recorded hiring decisions.
- Onboarding integration: convert interview findings into effective 60-90 day achievement plans.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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