Lesson 1Session 7: Customer empathy and problem-solving for support roles (2.5 hours, blended) — objectives and outcomesBuilds customer empathy and organised problem-solving for support roles. Participants learn to check context, handle feelings, find root causes, and suggest solutions that balance customer needs and business limits in Namibian support teams.
Building empathy in customer dialogsExploring context with better questionsIdentifying root causes and patternsDesigning options within constraintsFollowing up and closing the loopLesson 2Session 3: Project ownership and task accountability (2.5 hours, blended) — objectives and outcomesLooks into project ownership attitudes, task clearness, and accountability practices. Participants learn to set results, follow commitments, handle links, and share progress, cutting handoff problems and repeat work across Namibian teams.
Ownership mindset and role clarityDefining outcomes, not just tasksTracking commitments and deadlinesManaging dependencies and blockersStatus updates and escalation pathsLesson 3Session 8: Product thinking fundamentals for non-product roles (2.5 hours, online) — objectives and outcomesIntroduces product thinking for non-product roles, linking daily tasks to customer worth and results. Learners check problem setting, ideas, and simple tests that guide better choices and teamwork with product teams in Namibia.
What product thinking really meansProblem framing and opportunity sizingCustomer value and success metricsHypotheses and lightweight testsPartnering effectively with productLesson 4Session 4: Basic data literacy for non-data roles (3 hours, online) — objectives and outcomesIntroduces non-experts to basic data ideas, sources, and morals. Learners practise reading simple reports, explaining measures, and using data to ask better questions and aid daily choices in their Namibian roles.
Data types, sources, and qualityReading tables, charts, and dashboardsUnderstanding key business metricsInterpreting trends and outliersData ethics, privacy, and biasLesson 5Session 5: Time management and prioritisation (2 hours, online) — objectives and outcomesBuilds skills in planning, ranking, and guarding focus. Participants learn to match tasks with goals, guess effort, handle breaks, and use tools and habits that aid lasting productivity and work load balance in Namibia.
Clarifying goals and key outcomesTask breakdown and effort estimatesPrioritization frameworks in practiceCalendar blocking and focus ritualsManaging interruptions and contextLesson 6Session 6: Stakeholder management and cross-functional collaboration (3 hours, in-person) — objectives and outcomesDevelops stakeholder mapping, influence, and teamwork skills. Learners spot key partners, understand concerns, and practise communication ways that aid matching, trust, and good cross-functional delivery in Namibian organisations.
Stakeholder mapping and analysisUnderstanding interests and driversAdapting messages to audiencesRunning effective cross-team meetingsManaging conflict and misalignmentLesson 7Session 2: Effective workplace communication and feedback (3 hours, in-person) — objectives and outcomesCovers main workplace communication skills, channels, and feedback habits. Focuses on clearness, tone, active hearing, and organised feedback models that aid teamwork, mental safety, and ongoing performance improvement in Namibia.
Communication styles and common gapsChoosing channels and setting normsActive listening and questioning drillsGiving and receiving feedback safelyHandling difficult conversationsLesson 8Session 9: Career planning workshop and internal mobility pathways (2 hours, in-person) — objectives and outcomesDirects participants through organised career planning and internal movement choices. They map strengths, interests, and role paths, then change insights into solid growth actions matched with organisational chances in Namibian firms.
Self-assessment of strengths and gapsExploring internal role pathwaysTranslating skills across functionsBuilding a development roadmapNetworking and sponsorship tacticsLesson 9Session 12: Consolidation, assessment, and next-step planning (2 hours, blended) — objectives and outcomesFocuses on joining learning, checking progress, and planning next steps. Participants review proof of growth, note lessons, and set ongoing growth actions with managers and learning resources in Namibian workplaces.
Reviewing goals and key outcomesSelf and facilitator assessmentsCapturing lessons and insightsTranslating learning into habitsNext-step plans with managersLesson 10Session 1: Onboarding, baseline assessment, and career-path orientation (2 hours, blended) — objectives and outcomesSets goals for onboarding, baseline checking, and career direction. Explains how to map learner profiles, make clear hopes, and link program content to personal growth plans and organisational ability needs in Namibia.
Welcome, program overview, and normsBaseline skills and needs assessmentClarifying role expectations and successCareer aspirations and growth driversLearning contract and commitment planLesson 11Session 10: One-to-one coaching clinics and action planning (4 x 1-hour slots over month, blended) — objectives and outcomesOutlines one-to-one coaching clinics focused on real work problems. Describes how to set goals, prepare cases, and co-make action plans, ensuring responsibility and moving learning into day-to-day performance in Namibian teams.
Selecting focus topics for coachingStructuring a coaching conversationExploring options and obstaclesDesigning concrete action stepsTracking progress between sessionsLesson 12Session 11: Capstone group project presentations and peer feedback (3 hours, in-person) — objectives and outcomesDetails the capstone group project setup, from brief to showing. Participants join learning, give proof-based suggestions, and practise storytelling, peer feedback, and thinking on team teamwork in Namibian contexts.
Project brief and success criteriaTeam roles and collaboration normsStructuring a compelling narrativeDelivering clear recommendationsPeer feedback and reflection
