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Conflict Resolution Methods & Group Dynamics Course

Conflict Resolution Methods & Group Dynamics Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

You will build a complete conflict resolution skill set grounded in behavioural psychology, communication science, and structured mediation practice. The course covers the psychological roots of disagreement, cultural influences on conflict, and the Thomas-Kilmann conflict style model. You will learn interest-based negotiation, BATNA analysis, and techniques for breaking deadlock. Group dynamics, team facilitation, and multi-party process design are addressed in depth. Advanced topics include trauma-informed practice, cross-cultural competence, conflict coaching, and organisational conflict system design. By the end, you will be equipped to diagnose, manage, and resolve disputes at every level of an organisation.

Elevify advantages

Develop skills

  • Conflict Diagnosis: Identify escalation patterns and behavioural triggers before disputes intensify.
  • Interest-Based Negotiation: Structure and close agreements that address all parties' core needs.
  • Mediation Facilitation: Guide multi-party sessions through every stage to durable, written agreements.
  • Conflict System Design: Build organisation-wide policies and resolution pathways that reduce recurring disputes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

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