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Basic Conflict Resolution Skills Course

Basic Conflict Resolution Skills Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain practical skills in conflict resolution for everyday workplace disputes. Master active listening, neutral questioning, nonverbal cue reading, non-blaming feedback, meeting design, group norm setting, issue documentation, agreement tracking, emotional self-management, and guiding structured discussions toward fair, sustainable outcomes.

Elevify advantages

Develop skills

  • Identify conflict causes, patterns, and escalation triggers in workplace settings.
  • Conduct effective one-on-one and group mediation sessions for quick resolutions.
  • Apply de-escalation techniques using neutral language, active listening, and I-messages.
  • Plan HR meetings with clear agendas, group norms, and follow-up actions to prevent disputes.
  • Document incidents, agreements, and commitments accurately and professionally.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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