Basic Conflict Resolution Skills Course
This course equips HR professionals with essential skills to resolve workplace conflicts confidently. Participants learn practical techniques for communication, active listening, mediation, meeting facilitation, documentation, and emotional management to foster productive team environments and lasting solutions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills in conflict resolution for everyday workplace disputes. Master active listening, neutral questioning, nonverbal cue reading, non-blaming feedback, meeting design, group norm setting, issue documentation, agreement tracking, emotional self-management, and guiding structured discussions toward fair, sustainable outcomes.
Elevify advantages
Develop skills
- Identify conflict causes, patterns, and escalation triggers in workplace settings.
- Conduct effective one-on-one and group mediation sessions for quick resolutions.
- Apply de-escalation techniques using neutral language, active listening, and I-messages.
- Plan HR meetings with clear agendas, group norms, and follow-up actions to prevent disputes.
- Document incidents, agreements, and commitments accurately and professionally.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Giulio CarloDigital Marketing Student
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