Relationship Manager Course
This course equips you with essential strategies to enhance customer retention in SaaS businesses, covering segmentation, journey mapping, onboarding, metrics, and win-back tactics.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Relationship Manager Course provides practical tools to cut down customer loss, build loyalty, and grow your SaaS business. You'll learn to group customers, chart their journeys from 0 to 12 months, create onboarding and activation plans, and set up proactive outreach. Plus, you'll develop scripts for key interactions, track vital retention measures, manage feedback loops, and design programmes to win back customers and turn them into advocates, all ready to use right away.
Elevify advantages
Develop skills
- Customer segmentation design: build data-driven, retention-focused segments quickly.
- SaaS churn analysis: spot risk signals early and apply targeted save tactics.
- Customer journey mapping: script high-impact touchpoints across all channels.
- Onboarding playbooks: create fast time-to-value flows that boost activation.
- Retention metrics tracking: monitor NRR, churn, and health scores for decisions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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