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Relationship Manager Course

Relationship Manager Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Relationship Manager Course provides practical tools to cut down customer loss, build loyalty, and grow your SaaS business. You'll learn to group customers, chart their journeys from 0 to 12 months, create onboarding and activation plans, and set up proactive outreach. Plus, you'll develop scripts for key interactions, track vital retention measures, manage feedback loops, and design programmes to win back customers and turn them into advocates, all ready to use right away.

Elevify advantages

Develop skills

  • Customer segmentation design: build data-driven, retention-focused segments quickly.
  • SaaS churn analysis: spot risk signals early and apply targeted save tactics.
  • Customer journey mapping: script high-impact touchpoints across all channels.
  • Onboarding playbooks: create fast time-to-value flows that boost activation.
  • Retention metrics tracking: monitor NRR, churn, and health scores for decisions.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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