Incident Management Course
This course equips participants with essential skills for effective incident management, focusing on triage, response planning, communication, prioritization, and post-incident analysis to enhance operational resilience.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Incident Management Course provides a straightforward, hands-on framework to manage disruptions confidently. You'll learn to spot and categorise incidents, use basic prioritisation methods, and create a reliable response procedure. Develop solid 4-hour action plans, apply pre-made communication templates, monitor essential metrics, and conduct post-incident reviews that promote ongoing enhancements and more robust operations.
Elevify advantages
Develop skills
- Rapid incident triage: classify impact, severity, and stakeholders in minutes.
- 4-hour response playbook: stabilise service quickly with clear, repeatable steps.
- Clear outage updates: send concise internal and client communications that reassure.
- Practical prioritisation: rank concurrent incidents using impact and risk criteria.
- Post-incident reviews: turn lessons into simple process and playbook improvements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course