Front Office Management Course
This course equips you with essential skills for managing a high-performing front office in a 4-star urban hotel, focusing on operational efficiency, guest satisfaction, and revenue growth through practical training in key areas.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Front Office Management Course provides practical tools to manage an efficient, guest-oriented front desk in a 4-star urban hotel. You will learn about staffing and shift planning, quick check-in and check-out processes, including digital and express methods, and effective ways to handle complaints. Gain expertise in Property Management System features, internal communications, upselling techniques, and performance indicators to optimise operations, enhance guest satisfaction, and increase revenue swiftly.
Elevify advantages
Develop skills
- Mastery of front desk operations: manage arrivals and departures smoothly in a 4-star urban hotel.
- Guest communication and upselling: increase revenue through professional and timely engagements.
- Complaint handling and recovery: transform guest concerns into loyalty using a systematic approach.
- Shift, staffing, and training strategies: plan schedules effectively and train staff on the job quickly.
- PMS, payments, and reporting: utilise hotel systems and key performance indicators to reduce errors and delays.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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