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Front Office Management Course

Front Office Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Front Office Management Course provides practical tools to manage an efficient, guest-oriented front desk in a 4-star urban hotel. You will learn about staffing and shift planning, quick check-in and check-out processes, including digital and express methods, and effective ways to handle complaints. Gain expertise in Property Management System features, internal communications, upselling techniques, and performance indicators to optimise operations, enhance guest satisfaction, and increase revenue swiftly.

Elevify advantages

Develop skills

  • Mastery of front desk operations: manage arrivals and departures smoothly in a 4-star urban hotel.
  • Guest communication and upselling: increase revenue through professional and timely engagements.
  • Complaint handling and recovery: transform guest concerns into loyalty using a systematic approach.
  • Shift, staffing, and training strategies: plan schedules effectively and train staff on the job quickly.
  • PMS, payments, and reporting: utilise hotel systems and key performance indicators to reduce errors and delays.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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