Agile Problem-Solving Course
This course equips e-commerce professionals with agile techniques to rapidly improve fulfilment operations through process mapping, root cause analysis, SMART goal setting, and data-driven experiments, fostering leadership in change implementation.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Agile Problem-solving Course provides a practical toolkit to enhance e-commerce fulfilment performance swiftly. Learn to map end-to-end processes, identify problems from KPI changes, establish SMART goals, and conduct brief, data-informed experiments. You will utilise root cause analysis, handle risks, coordinate stakeholders, and involve frontline teams to increase accuracy, speed, and on-time delivery with assurance.
Elevify advantages
Develop skills
- Agile experiments: design short, low-risk tests that quickly enhance operations.
- KPI-driven goals: convert fulfilment metrics into clear, SMART improvement targets rapidly.
- Root cause analysis: identify warehouse issues using 5 Whys, Pareto, and data segments.
- Process mapping: visualise end-to-end order flows and detect quick optimisation opportunities.
- Change leadership: execute sprints, involve teams, and expand successful process changes promptly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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