Conflict Resolution Skills Course
This course equips participants with essential skills to manage and resolve workplace conflicts effectively, fostering better teamwork and productivity through practical techniques and structured approaches.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Conflict Resolution Skills Course provides practical tools to identify conflicts, create clear team agreements, and conduct effective one-on-one and group discussions. Discover established methods such as interest-based negotiation, Crucial Conversations, Nonviolent Communication, and SBI, along with specific approaches for giving feedback, holding mediation-style meetings, ensuring accountability, and following up on performance to boost teamwork and lasting outcomes.
Elevify advantages
Develop skills
- Identify workplace conflicts: swiftly detect underlying causes and their effects on the business.
- Conduct challenging discussions: deliver straightforward, composed feedback that minimises defensiveness.
- Guide mediation sessions: direct individual or group meetings towards prompt resolutions.
- Create team agreements: outline roles, processes, and performance indicators to avoid disputes.
- Oversee implementation: monitor pledges, support performance improvement, and sustain transformations.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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