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Salon Protocol & Client Care Training

Salon Protocol & Client Care Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with essential skills for handling client consultations, matching services to needs, and confidently discussing pricing. Master professional reception practices, effective communication via phone, SMS, email, and face-to-face, along with strategies for scheduling, managing complaints, no-shows, and cancellations to ensure smooth salon operations and valued client experiences.

Elevify advantages

Develop skills

  • Conduct expert client consultations to quickly align hair goals with services.
  • Master confident communication with ready scripts for calls, texts, and personal interactions.
  • Optimise scheduling to handle bookings, waitlists, and stylist availability efficiently.
  • Apply professional front desk etiquette to greet, rebook, and retain clients effectively.
  • Resolve conflicts calmly, managing complaints, no-shows, and refunds with professionalism.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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