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CSAT Course
Improve your product design skills with our CSAT Course, designed for professionals ready to become experts in customer satisfaction metrics. Explore practical strategies, linking them to company targets, and develop realistic improvement plans. Learn to examine data, identify patterns, and benchmark effectively within the tech sector. Enhance your skills in sharing findings and recommendations clearly. This short, high-quality course will help you identify areas for improvement and boost customer satisfaction significantly.
- Develop practical strategies: Create and put into action plans that match company aims.
- Master CSAT metrics: Understand and use CSAT to improve customer experience.
- Communicate effectively: Share data and insights clearly with stakeholders.
- Analyse data effectively: Spot patterns and clean data for accurate analysis.
- Benchmark industry standards: Use and investigate benchmarks to improve performance.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your product design skills with our CSAT Course, designed for professionals ready to become experts in customer satisfaction metrics. Explore practical strategies, linking them to company targets, and develop realistic improvement plans. Learn to examine data, identify patterns, and benchmark effectively within the tech sector. Enhance your skills in sharing findings and recommendations clearly. This short, high-quality course will help you identify areas for improvement and boost customer satisfaction significantly.
Elevify advantages
Develop skills
- Develop practical strategies: Create and put into action plans that match company aims.
- Master CSAT metrics: Understand and use CSAT to improve customer experience.
- Communicate effectively: Share data and insights clearly with stakeholders.
- Analyse data effectively: Spot patterns and clean data for accurate analysis.
- Benchmark industry standards: Use and investigate benchmarks to improve performance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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