CRM (Customer Relationship Management) Training
4/5
Master CRM for marketing: set retention KPIs, build high-converting email, SMS, and push journeys, segment customers by value and behaviour, and launch a 90-day activation roadmap that boosts repeat purchases, LTV, and loyalty. This course equips you with practical skills to transform customer data into effective retention strategies across multiple channels while ensuring compliance and measurable results.

4.0 in rating
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This CRM Training teaches you to convert customer data into targeted retention strategies that boost repeat purchases and lifetime value. You will define CRM goals and KPIs, create smart customer segments, design welcome, post-purchase, win-back, and loyalty journeys using email, SMS, push, and on-site channels, comply with privacy regulations, and follow a 90-day roadmap for launching, testing, and optimising successful campaigns.
Elevify advantages
Develop skills
- Retention journey design: build high-converting welcome, post-purchase, win-back flows.
- CRM segmentation mastery: create RFM, lifecycle, and engagement-based customer groups.
- KPI-driven CRM planning: set and track retention, LTV, and campaign revenue goals fast.
- Multi-channel CRM execution: optimise email, SMS, push, and on-site messages for ROI.
- 90-day CRM rollout: launch core journeys, testing, and reporting with a clear roadmap.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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