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Customer Retention Course

Customer Retention Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Retention Course teaches you how to map the full customer journey, segment users by behaviour, and design onboarding that drives quick activation. Learn to analyse churn drivers, build a 90-day retention roadmap, and launch lifecycle messaging across email, push, and in-app channels. You also get clear guidance on experiments, KPIs, and workflows so you can scale what works quickly and confidently.

Elevify advantages

Develop skills

  • Customer journey design: map stages, emotions, and high-risk churn moments.
  • Retention analytics: track cohorts, churn drivers, and core subscription KPIs.
  • Lifecycle messaging: craft email, push, and in-app flows that boost renewals.
  • Onboarding optimisation: A/B test activation, nudges, and habit-forming UX.
  • Retention roadmapping: build 90-day plans, allocate budget, and report impact.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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