from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Onboarding Course teaches you to create a straightforward 30-day journey that promotes quick activation and sustained product usage. You will learn the basics of the customer lifecycle, key roles, and performance indicators, then develop structured emails, introductory calls, and in-app guides using checklists, templates, and guides. Conclude with hands-on approaches to monitor essential metrics, gather feedback, and refine each aspect of the onboarding process continuously.
Elevify advantages
Develop skills
- Design 30-day onboarding journeys: map phases, channels, and handoffs quickly.
- Build activation playbooks: first login, setup, tracking, and first campaign.
- Create high-performing onboarding emails: welcome, re-engagement, and follow-ups.
- Use in-app guides and checklists to drive feature adoption and time-to-value.
- Track onboarding KPIs and feedback to optimise activation and retention.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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