from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This short course assists you in developing stronger SaaS client relationships to lower churn and increase account value. You will learn to group portfolios, identify needs according to lifecycle stages, and create focused communication plans. You will practise establishing clear objectives, selecting suitable channels and methods, and applying KPIs, A/B testing, and feedback mechanisms to continuously improve engagement and retention strategies.
Elevify advantages
Develop skills
- SaaS client insight: map lifecycle, spot churn risks, and act fast.
- Portfolio segmentation: build 3–4 B2B SaaS segments that drive retention.
- Relationship objectives: set SMART goals tied to churn, renewals, and upsell.
- Action playbooks: design practical retention, email, and webinar programs.
- Performance optimization: track KPIs, run A/B tests, and refine campaigns.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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