Client Satisfaction Training
Gain mastery in client satisfaction tailored for marketing professionals: chart client journeys, establish robust CSAT and NPS programmes, construct dependable dashboards, and execute experiments that convert feedback into improved retention rates, superior campaigns, and tangible revenue growth. This training ensures you can reliably track and elevate client experiences across all touchpoints.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills to assess and boost client happiness through CSAT, NPS, CES, and behavioural metrics. You will learn to chart client journeys, create solid measurement strategies, maintain data integrity, and develop intuitive dashboards for decision-makers. Additionally, you will gain expertise in conducting experiments, establishing governance, and pursuing ongoing enhancements to make every client interaction smoother, quicker, and more fulfilling.
Elevify advantages
Develop skills
- Design intuitive client satisfaction dashboards featuring CSAT, NPS, and trend visualisations.
- Establish trustworthy feedback data with quality assurance, single source of truth, and uniform standards.
- Map marketing client journeys to identify key satisfaction opportunities.
- Develop efficient, unbiased surveys and in-app feedback mechanisms for marketers.
- Conduct streamlined A/B tests to enhance messaging, onboarding, and overall client satisfaction.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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