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CRM & Customer Experience Course

CRM & Customer Experience Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches how to transform customer data into targeted goals, precise segments, and revenue-generating automated journeys. You will design flows for welcome, loyalty, VIP, win-back, and cart abandonment, apply advanced personalisation, manage clean data and integrations, and monitor key metrics like retention, CLTV, AOV, and conversions to ensure every campaign drives measurable results and growth.

Elevify advantages

Develop skills

  • Build effective ecommerce CRM journeys including win-back, VIP, and post-purchase flows quickly.
  • Create data-driven customer segments targeting new, at-risk, and high-value customers accurately.
  • Set up CRM technology stack by integrating stores, cleaning data, and enabling tracking swiftly.
  • Deliver personalised customer experiences using dynamic content, recommendations, and optimal timing.
  • Measure CRM return on investment through dashboards tracking CLTV, retention, AOV, and performance uplift.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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