CRM & Customer Experience Course
Master CRM and customer experience strategies for ecommerce success. Connect your store data, create automated customer journeys, personalise interactions at scale, and track vital KPIs such as retention rates, customer lifetime value, average order value, and conversion uplift to optimise revenue and loyalty effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches how to transform customer data into targeted goals, precise segments, and revenue-generating automated journeys. You will design flows for welcome, loyalty, VIP, win-back, and cart abandonment, apply advanced personalisation, manage clean data and integrations, and monitor key metrics like retention, CLTV, AOV, and conversions to ensure every campaign drives measurable results and growth.
Elevify advantages
Develop skills
- Build effective ecommerce CRM journeys including win-back, VIP, and post-purchase flows quickly.
- Create data-driven customer segments targeting new, at-risk, and high-value customers accurately.
- Set up CRM technology stack by integrating stores, cleaning data, and enabling tracking swiftly.
- Deliver personalised customer experiences using dynamic content, recommendations, and optimal timing.
- Measure CRM return on investment through dashboards tracking CLTV, retention, AOV, and performance uplift.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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