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CRM & Customer Experience Course

CRM & Customer Experience Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches how to transform customer data into targeted goals, precise segments, and revenue-generating automated journeys. You will design flows for welcome, loyalty, VIP, win-back, and cart abandonment, apply advanced personalisation, manage clean data and integrations, and monitor key metrics like retention, CLTV, AOV, and conversions to ensure every campaign drives measurable results and growth.

Elevify advantages

Develop skills

  • Build effective ecommerce CRM journeys including win-back, VIP, and post-purchase flows quickly.
  • Create data-driven customer segments targeting new, at-risk, and high-value customers accurately.
  • Set up CRM technology stack by integrating stores, cleaning data, and enabling tracking swiftly.
  • Deliver personalised customer experiences using dynamic content, recommendations, and optimal timing.
  • Measure CRM return on investment through dashboards tracking CLTV, retention, AOV, and performance uplift.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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