Conflict Resolution Course
This course equips participants with essential skills for effective conflict resolution in professional settings, focusing on practical frameworks and techniques to manage and resolve disputes efficiently.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Conflict Resolution Course provides practical tools to quickly identify tensions, map stakeholders, and reveal root causes. Learn established frameworks such as interest-based negotiation, NVC, and Thomas-Kilmann, then use them in actual meetings with clear agendas, de-escalation phrases, and decision rules. Develop solid agreements, handle risks, safeguard delivery timelines, and maintain trust among teams using repeatable, high-quality methods.
Elevify advantages
Develop skills
- Mastery of conflict frameworks: swiftly choose and implement TKI, NVC, and negotiation.
- High-stakes negotiation: structure trade-offs, manage risks, and align technology with business needs.
- Conflict diagnosis: chart root causes, incentives, and power dynamics within teams.
- Facilitation under pressure: conduct focused resolution sessions that conclude with clear agreements.
- Sustainable agreements: avoid relapse through metrics, follow-up, and trust restoration.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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