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Telephone Operator Course
Advance your call centre career with our Telephone Operator Course, crafted to boost your skills in excellent customer service, problem-solving, and time management. Master the art of building good relationships, handling challenging customers, and making sure they are satisfied. Develop effective communication skills, including what you say and how you say it, as well as listening carefully. Learn how to resolve disagreements, act professionally, and manage your emotions so you can handle stress. Enrol now for a useful, quality learning experience that fits your timetable.
- Master customer relationships: Build trust and connection with every call.
- Resolve conflicts quickly: Use negotiation and ways to calm situations effectively.
- Improve communication: Excel in what you say, how you say it, and listening carefully.
- Optimize time management: Prioritise tasks and handle calls effectively.
- Boost emotional intelligence: Manage stress and understand how customers feel.
from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Advance your call centre career with our Telephone Operator Course, crafted to boost your skills in excellent customer service, problem-solving, and time management. Master the art of building good relationships, handling challenging customers, and making sure they are satisfied. Develop effective communication skills, including what you say and how you say it, as well as listening carefully. Learn how to resolve disagreements, act professionally, and manage your emotions so you can handle stress. Enrol now for a useful, quality learning experience that fits your timetable.
Elevify advantages
Develop skills
- Master customer relationships: Build trust and connection with every call.
- Resolve conflicts quickly: Use negotiation and ways to calm situations effectively.
- Improve communication: Excel in what you say, how you say it, and listening carefully.
- Optimize time management: Prioritise tasks and handle calls effectively.
- Boost emotional intelligence: Manage stress and understand how customers feel.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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