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Speech Analytics Technician Course
Improve your call center career with our Speech Analytics Technician Course. Become proficient in data preparation, cleaning, and gathering methods to convert unprocessed call data into useful information. Learn how to use modern speech analytics tools for transcription, sentiment analysis, and trend identification. Develop skills in report writing and presentation, giving clear insights and recommendations. Improve call center operations by using technology improvements and process optimization. Enroll now to become a valuable resource in the call center industry.
- Become proficient in data cleaning: Eliminate unimportant details and manage missing values effectively.
- Generate insightful reports: Organize clear reports and present practical information.
- Analyze call center trends: Discover busy periods and relate satisfaction scores.
- Use speech analytics tools: Transcribe audio and perform sentiment analysis.
- Produce practical information: Suggest training and recommend improvements to processes.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your call center career with our Speech Analytics Technician Course. Become proficient in data preparation, cleaning, and gathering methods to convert unprocessed call data into useful information. Learn how to use modern speech analytics tools for transcription, sentiment analysis, and trend identification. Develop skills in report writing and presentation, giving clear insights and recommendations. Improve call center operations by using technology improvements and process optimization. Enroll now to become a valuable resource in the call center industry.
Elevify advantages
Develop skills
- Become proficient in data cleaning: Eliminate unimportant details and manage missing values effectively.
- Generate insightful reports: Organize clear reports and present practical information.
- Analyze call center trends: Discover busy periods and relate satisfaction scores.
- Use speech analytics tools: Transcribe audio and perform sentiment analysis.
- Produce practical information: Suggest training and recommend improvements to processes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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