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Operations Supervisor Course

Operations Supervisor Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Advance your career in a call centre with our Operations Supervisor Course (Lesotho), crafted to sharpen your abilities in monitoring and evaluation methods, comparing with best practices (benchmarking), and scrutinizing performance. Become proficient in crucial call centre Key Performance Indicators (KPIs) like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn how to refine workflows, utilize technology effectively, and create impactful training schemes. Gain expertise in compiling reports and communicating with stakeholders, and develop solid action plans incorporating risk management and resource distribution approaches.

Elevify advantages

Develop skills

  • Master evaluation metrics: Improve call centre results by using accurate measures.
  • Optimize processes: Make operations more efficient and effective.
  • Analyze performance gaps: Find and fix areas that need improvement.
  • Craft clear reports: Share insights with well-organized, to-the-point reports.
  • Understand KPIs: Use key performance indicators to make smart choices.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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