Free course
US$0.00
Premium course
US$30.90
Operations Supervisor Course
Advance your career in a call centre with our Operations Supervisor Course (Lesotho), crafted to sharpen your abilities in monitoring and evaluation methods, comparing with best practices (benchmarking), and scrutinizing performance. Become proficient in crucial call centre Key Performance Indicators (KPIs) like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn how to refine workflows, utilize technology effectively, and create impactful training schemes. Gain expertise in compiling reports and communicating with stakeholders, and develop solid action plans incorporating risk management and resource distribution approaches.
- Master evaluation metrics: Improve call centre results by using accurate measures.
- Optimize processes: Make operations more efficient and effective.
- Analyze performance gaps: Find and fix areas that need improvement.
- Craft clear reports: Share insights with well-organized, to-the-point reports.
- Understand KPIs: Use key performance indicators to make smart choices.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Advance your career in a call centre with our Operations Supervisor Course (Lesotho), crafted to sharpen your abilities in monitoring and evaluation methods, comparing with best practices (benchmarking), and scrutinizing performance. Become proficient in crucial call centre Key Performance Indicators (KPIs) like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn how to refine workflows, utilize technology effectively, and create impactful training schemes. Gain expertise in compiling reports and communicating with stakeholders, and develop solid action plans incorporating risk management and resource distribution approaches.
Elevify advantages
Develop skills
- Master evaluation metrics: Improve call centre results by using accurate measures.
- Optimize processes: Make operations more efficient and effective.
- Analyze performance gaps: Find and fix areas that need improvement.
- Craft clear reports: Share insights with well-organized, to-the-point reports.
- Understand KPIs: Use key performance indicators to make smart choices.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course