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Dealings Course
Ntlafatsa mosebetsi wa hao wa call center ka Thupelo ya Ditumellano, e etseditsweng ho ntlafatsa bokgoni ba hao ho tseba maikutlo a bareki, ho rarolla mathata le ho itshwara ha o imelwa ke mosebetsi. Ithute ho theha tshepo, ho utlwisisa maikutlo le ho ba le kutlwelo-bohloko. Hlahisa maqiti a bohlokwa a puisano le dipuisano ho sebetsana le dikganetso le ho theha ditharollo tse tlisetsang bohle molemo. Ithute ho laola kgatello ya kelello, ho boloka boitshwaro bo botle le ho eketsa palo ya bareki ba kgutlang ka ho ba sebetsana le bona ka boinotshi. Kena hona jwale bakeng sa phihlelo ya ho ithuta e fetolang bophelo e loketseng kemiso ya hao.
- Theha tshepo: Tseba maqiti a ho theha kamano e ntle le bareki.
- Rarolla mathata: Hlahisa ditharollo tse ncha bakeng sa mathata a bareki.
- Laola kgatello ya kelello: Dula o kgobile matshwafo mme o itware ka boitsotso tlasa kgatello.
- Boloka bareki: Ntlafatsa botshepehi ka ho sebetsana le bona ka boinotshi.
- Rarolla dikgohlano: Buella diqabang mme o theole ditletlebo ka katleho.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Ntlafatsa mosebetsi wa hao wa call center ka Thupelo ya Ditumellano, e etseditsweng ho ntlafatsa bokgoni ba hao ho tseba maikutlo a bareki, ho rarolla mathata le ho itshwara ha o imelwa ke mosebetsi. Ithute ho theha tshepo, ho utlwisisa maikutlo le ho ba le kutlwelo-bohloko. Hlahisa maqiti a bohlokwa a puisano le dipuisano ho sebetsana le dikganetso le ho theha ditharollo tse tlisetsang bohle molemo. Ithute ho laola kgatello ya kelello, ho boloka boitshwaro bo botle le ho eketsa palo ya bareki ba kgutlang ka ho ba sebetsana le bona ka boinotshi. Kena hona jwale bakeng sa phihlelo ya ho ithuta e fetolang bophelo e loketseng kemiso ya hao.
Elevify advantages
Develop skills
- Theha tshepo: Tseba maqiti a ho theha kamano e ntle le bareki.
- Rarolla mathata: Hlahisa ditharollo tse ncha bakeng sa mathata a bareki.
- Laola kgatello ya kelello: Dula o kgobile matshwafo mme o itware ka boitsotso tlasa kgatello.
- Boloka bareki: Ntlafatsa botshepehi ka ho sebetsana le bona ka boinotshi.
- Rarolla dikgohlano: Buella diqabang mme o theole ditletlebo ka katleho.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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