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Customer Retention Technician Course
Advance your career in the call centre industry with our Customer Retention Technician Course. You will master effective communication skills, including techniques to persuade customers and how to handle challenging conversations. Gain a deep understanding of customer churn, its effect on the business, and methods to reduce it. Learn how to plan and put in place customer retention strategies, analyse what customers are saying, and manage projects well. This course will give you practical, high-quality skills to improve customer satisfaction and help the business to succeed.
- Become skilled at communicating persuasively to improve customer interactions.
- Analyse customer feedback to spot trends and make services better.
- Create effective customer retention strategies to reduce customer churn.
- Plan and carry out projects carefully for the best results.
- Use resources wisely to get the most from customer retention activities.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Advance your career in the call centre industry with our Customer Retention Technician Course. You will master effective communication skills, including techniques to persuade customers and how to handle challenging conversations. Gain a deep understanding of customer churn, its effect on the business, and methods to reduce it. Learn how to plan and put in place customer retention strategies, analyse what customers are saying, and manage projects well. This course will give you practical, high-quality skills to improve customer satisfaction and help the business to succeed.
Elevify advantages
Develop skills
- Become skilled at communicating persuasively to improve customer interactions.
- Analyse customer feedback to spot trends and make services better.
- Create effective customer retention strategies to reduce customer churn.
- Plan and carry out projects carefully for the best results.
- Use resources wisely to get the most from customer retention activities.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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