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Call Center Supervisor Course

Call Center Supervisor Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Improve your career path through our Call Centre Supervisor Course, specifically created to give professionals the core skills needed to succeed. Understand the Key Performance Indicators to improve team efficiency and customer satisfaction. Learn to address escalations with excellent communication and effective teamwork. Handle frequent issues like staff leaving and keeping high-quality service. Make processes better using Six Sigma, Lean Management, and combining technology. Create actionable plans with clear objectives and resource control. Join us to improve your management skills today!

Elevify advantages

Develop skills

  • Understand KPIs: Improve team efficiency and customer satisfaction.
  • Resolve Escalations: Properly navigate and deal with customer issues.
  • Optimize Processes: Implement Six Sigma and Lean management strategies.
  • Enhance Communication: Build strong teamwork skills.
  • Action Planning: Allocate resources and set clear, measurable objectives.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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