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Call Center Project Manager Course
Advance your career with our Call Centre Project Manager Course, specifically designed for professionals wanting to become experts in essential project management skills, process improvement, and customer satisfaction. You will learn how to manage stakeholders, reduce risks, and improve project lifecycles. Improve your knowledge of Lean, Six Sigma, and change management while developing good communication and leadership skills. Get a better understanding of data analysis, key performance indicators, and the newest call centre technologies to achieve success and create new ideas.
- Become an expert in stakeholder management: Work with and satisfy important project stakeholders.
- Put risk management in place: Find and reduce possible project risks.
- Improve customer satisfaction: Create processes that focus on customer needs.
- Drive process improvement: Use Lean and Six Sigma to make things more efficient.
- Use call centre technology: Use AI and new tools for new ideas.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Advance your career with our Call Centre Project Manager Course, specifically designed for professionals wanting to become experts in essential project management skills, process improvement, and customer satisfaction. You will learn how to manage stakeholders, reduce risks, and improve project lifecycles. Improve your knowledge of Lean, Six Sigma, and change management while developing good communication and leadership skills. Get a better understanding of data analysis, key performance indicators, and the newest call centre technologies to achieve success and create new ideas.
Elevify advantages
Develop skills
- Become an expert in stakeholder management: Work with and satisfy important project stakeholders.
- Put risk management in place: Find and reduce possible project risks.
- Improve customer satisfaction: Create processes that focus on customer needs.
- Drive process improvement: Use Lean and Six Sigma to make things more efficient.
- Use call centre technology: Use AI and new tools for new ideas.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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