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Passenger Service Agent Course

Passenger Service Agent Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Passenger Service Agent Training provides essential skills for handling check-in processes, gate management, baggage handling, overbooking situations, and support for passengers with reduced mobility, families, and unaccompanied minors. Participants gain practical scripts, workflow knowledge, and regulatory insights to ensure safety, punctuality, and excellent service in high-pressure airport settings.

Elevify advantages

Develop skills

  • Master international check-in with speed, accuracy, and full regulatory compliance.
  • Handle overbooking calmly using proven scripts, fair decisions, and effective solutions.
  • Develop baggage handling expertise including rules, tagging, and quick irregularity resolution.
  • Provide safe, respectful support for PRM, families, and minors despite time constraints.
  • Control gate operations through reseating, aircraft adjustments, and punctual boarding.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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