Passenger Service Agent Course
The Passenger Service Agent Training equips learners with core competencies in check-in, baggage management, overbooking resolution, assistance for special needs passengers, and gate operations. It builds confidence to manage demanding scenarios like tight schedules, intricate passenger issues, and conflicts in the dynamic aviation sector, preparing for frontline success.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Passenger Service Agent Training provides essential skills for handling check-in processes, gate management, baggage handling, overbooking situations, and support for passengers with reduced mobility, families, and unaccompanied minors. Participants gain practical scripts, workflow knowledge, and regulatory insights to ensure safety, punctuality, and excellent service in high-pressure airport settings.
Elevify advantages
Develop skills
- Master international check-in with speed, accuracy, and full regulatory compliance.
- Handle overbooking calmly using proven scripts, fair decisions, and effective solutions.
- Develop baggage handling expertise including rules, tagging, and quick irregularity resolution.
- Provide safe, respectful support for PRM, families, and minors despite time constraints.
- Control gate operations through reseating, aircraft adjustments, and punctual boarding.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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