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Airport Passenger Services Course

Airport Passenger Services Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with hands-on skills for managing airport check-in, boarding processes, and resolving passenger issues effectively. You will master baggage handling regulations, document verification, assisting late arrivals, and providing special support, alongside strong communication, conflict de-escalation techniques, and professional behaviour standards. Gain proficiency in safety protocols, regulatory adherence, and team coordination to ensure seamless flight operations and positive passenger experiences.

Elevify advantages

Develop skills

  • Master check-in procedures: confidently verify identifications, baggage, and travel documents.
  • Operate boarding gates efficiently: manage timely boarding and address late or standby passengers.
  • Handle passenger disruptions: de-escalate situations and resolve incidents with safety in mind.
  • Ensure regulatory compliance: implement rules for US flights, denied boarding, and passenger rights.
  • Deliver professional service: prioritise duties, collaborate with teams, and satisfy travellers.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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