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Public Service and Customer Care Course

Public Service and Customer Care Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Public Service and Customer Care Course develops essential communication, de-escalation, and problem-solving abilities for managing demanding phone interactions. Participants learn key legal and privacy regulations, emotional intelligence principles, effective scripting, precise verification methods, and streamlined workflows. Through hands-on tools, real-life case studies, and targeted performance measures, you will elevate resolution success, decrease complaints, and ensure uniform, respectful service delivery in public-facing roles.

Elevify advantages

Develop skills

  • De-escalate calls by calming upset callers quickly using effective emotional intelligence scripts.
  • Control calls professionally by verifying details, documenting accurately, and resolving public inquiries efficiently.
  • Communicate clearly with the public by explaining services in simple, trustworthy language.
  • Handle calls legally and ethically by safeguarding data, adhering to standards, and ensuring compliance.
  • Optimize performance using key performance indicators and feedback to enhance call center outcomes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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