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Dealing with Difficult Customers Course

Dealing with Difficult Customers Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Handling Tough Customers Course provides practical tools to keep calm, talk clearly, and sort out hard complaints while following the rules. Learn to show understanding, manage your feelings, and use professional words that calm down anger, plus ready scripts, ways to cool things down, and steps to fix problems with refunds, deliveries, and faulty goods. Boost satisfaction levels, cut down on escalations, and safeguard both customers and your business.

Elevify advantages

Develop skills

  • Empathetic call handling: calm angry customers quickly without taking blame.
  • Rule-smart fixes: settle shop complaints while keeping fully to the guidelines.
  • Strong call scripts: make short, clear scripts for hard situations.
  • Goal-driven performance: better AHT, FCR, CSAT, and complaint handover rates.
  • Stress-tough service: use fast self-care methods to dodge burnout on calls.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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