Dealing with Difficult Customers Course
This course equips customer service professionals with essential strategies to manage difficult interactions effectively, enhancing customer satisfaction and reducing escalations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Handling Tough Customers Course provides practical tools to keep calm, talk clearly, and sort out hard complaints while following the rules. Learn to show understanding, manage your feelings, and use professional words that calm down anger, plus ready scripts, ways to cool things down, and steps to fix problems with refunds, deliveries, and faulty goods. Boost satisfaction levels, cut down on escalations, and safeguard both customers and your business.
Elevify advantages
Develop skills
- Empathetic call handling: calm angry customers quickly without taking blame.
- Rule-smart fixes: settle shop complaints while keeping fully to the guidelines.
- Strong call scripts: make short, clear scripts for hard situations.
- Goal-driven performance: better AHT, FCR, CSAT, and complaint handover rates.
- Stress-tough service: use fast self-care methods to dodge burnout on calls.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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