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Customer Service Management Course

Customer Service Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Service Management Course provides practical tools to predict demand, create efficient schedules, and smooth out operations for voice, email, and chat. Learn to enhance quality checks, coaching, and performance, shorten handle times and queues, and increase satisfaction. Develop skills in managing people, implementing changes, and analyzing KPIs to achieve steady, measurable service outcomes in your operations.

Elevify advantages

Develop skills

  • Call quality coaching: apply QA scorecards, live monitoring, and GROW in days.
  • Workforce planning: forecast demand, build smart shifts, cut queues fast.
  • CX analytics: read KPIs, run root-cause analysis, and fix CSAT dips quickly.
  • Process optimization: streamline IVR, scripts, and FCR to reduce handle time.
  • Team leadership: boost engagement, manage burnout, and retain top call agents.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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