Customer Service Management Course
This course equips professionals with essential skills to optimize customer service operations, focusing on workforce planning, quality assurance, analytics, process efficiency, and team management to deliver superior customer experiences and measurable results.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Service Management Course provides practical tools to predict demand, create efficient schedules, and smooth out operations for voice, email, and chat. Learn to enhance quality checks, coaching, and performance, shorten handle times and queues, and increase satisfaction. Develop skills in managing people, implementing changes, and analyzing KPIs to achieve steady, measurable service outcomes in your operations.
Elevify advantages
Develop skills
- Call quality coaching: apply QA scorecards, live monitoring, and GROW in days.
- Workforce planning: forecast demand, build smart shifts, cut queues fast.
- CX analytics: read KPIs, run root-cause analysis, and fix CSAT dips quickly.
- Process optimization: streamline IVR, scripts, and FCR to reduce handle time.
- Team leadership: boost engagement, manage burnout, and retain top call agents.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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