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Customer Journey Course

Customer Journey Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Customer Journey Course teaches you how to manage home internet problems with clearness, quickness, and steadiness. You will learn to describe customer types, outline each step from service cut to fix, lessen handoffs, and apply self-help, advance notices, and improved instruments. Grasp main measures like CSAT, effort, and FCR to spot trouble areas, better methods, and provide a smoother, more dependable service each time.

Elevify advantages

Develop skills

  • Map customer journeys: swiftly outline full internet outage encounters.
  • Reduce call friction: decrease handoffs, repeats, and customer effort in tech calls.
  • Use CX metrics: interpret CSAT, CES, and ops KPIs to push quick enhancements.
  • Run root-cause analysis: identify and correct main trouble spots in support paths.
  • Design better support flows: combine IVR, SMS, app, and agents for smooth CX.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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