Customer Journey Course
This course equips you with essential skills to optimize customer journeys in home internet support, focusing on efficiency, reduced friction, and data-driven improvements for enhanced customer experience.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Customer Journey Course teaches you how to manage home internet problems with clearness, quickness, and steadiness. You will learn to describe customer types, outline each step from service cut to fix, lessen handoffs, and apply self-help, advance notices, and improved instruments. Grasp main measures like CSAT, effort, and FCR to spot trouble areas, better methods, and provide a smoother, more dependable service each time.
Elevify advantages
Develop skills
- Map customer journeys: swiftly outline full internet outage encounters.
- Reduce call friction: decrease handoffs, repeats, and customer effort in tech calls.
- Use CX metrics: interpret CSAT, CES, and ops KPIs to push quick enhancements.
- Run root-cause analysis: identify and correct main trouble spots in support paths.
- Design better support flows: combine IVR, SMS, app, and agents for smooth CX.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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