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Call Quality Manager Course

Call Quality Manager Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

If you want sabi all di ins and outs of call center work, dis Call Quality Boss Course na for you. E go teach you how to make sure say service dey top-notch and say customer dem dey happy. You go learn how to plan beta quality improvement, change di way things dey run for di better, and set up training wey go really help people. You go sabi di important numbers like First Call Resolution and Net Promoter Score, plus you go get di skills to manage people, talk good to your team, and use data to make smart decisions. Push your career forward by making sure say people dey handle calls well and understand wetin customer dem dey talk.

Elevify advantages

Develop skills

  • Plan quality improvement: Find out di main problems for di call center and fix dem.
  • Change di way things dey run: Make work faster and better by changing how things dey do.
  • Set up training wey target wetin people need: Create training wey go help agent dem perform well.
  • Look good at wetin customer dem dey talk: Understand di information to make customer dem happy.
  • Watch how things dey go and make changes: Track di numbers and change strategy to win.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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