Prevention Agent Course
The Prevention Agent Training Course equips security personnel with essential skills to combat retail theft using CCTV and patrols, adhere to legal and ethical guidelines, resolve conflicts peacefully, collaborate with store teams, and protect assets while upholding customer rights and dignity. This focused program builds confidence in handling real-world store incidents effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course provides practical skills for managing theft prevention, customer service, and store safety issues confidently. Participants will learn legal boundaries, force usage rules, de-escalation methods, CCTV operations, patrol strategies, and evidence management. It emphasizes teamwork with store personnel, heightened awareness, and effective tactics to minimize losses and safeguard people and property.
Elevify advantages
Develop skills
- Legal compliance for security: quickly apply rules on searches, detentions, and force.
- Retail theft prevention methods: reduce losses using EAS, store layouts, and hidden deterrents.
- CCTV and patrol coordination: design routes, identify blind spots, and preserve video evidence.
- Customer interaction skills: manage complaints, de-escalate tensions, and respect dignity.
- Store risk evaluation: observe behaviors, prioritize threats, and intervene proactively.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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