Policy Management Course
Gain expertise in policy management for public services. Master designing policies for citizen complaints, defining roles and service standards, monitoring cases with key metrics, and promoting ongoing improvements in transparent and accountable public administration. This course equips you with essential tools for effective governance and service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course provides practical skills to craft, roll out, and refine straightforward policies for handling citizen requests and grievances. You will learn to outline roles, governance structures, and accountability measures, establish service benchmarks, develop systems for tracking and reporting, adhere to legal and data protection standards, handle changes and risks, and leverage feedback alongside performance indicators for sustained service enhancements.
Elevify advantages
Develop skills
- Policy governance design: establish clear roles, approvals, and accountability paths.
- Citizen complaint policy: create fair, legal, and open procedures quickly.
- Service workflow mapping: develop complete request and complaint processes.
- Case tracking and KPIs: implement logs, metrics, and reports for public services.
- Change-ready implementation: organize rollout, training, and risk management.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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